These terms and conditions control and protect your use of the Crown Touch website registered office 4th Floor, Silverstream House, 45 Fitzroy Street, Fitzrovia, London, W1T 6ED.  If you have any queries about them, please phone us on 020 8054 5035

Offer to Purchase

On receipt of your order we will issue a confirmation email to confirm receipt of your order to the email address supplied by you. Our acceptance of your order will take place upon dispatch of the products ordered.

Cancellation of an Order

If you wish to cancel or modify your order, please call 02080545035 as soon as possible. We will make every effort to accommodate your request. However, once an order has been shipped, we are unable to make any changes.

Cancellations of Orders after delivery

Title of goods will pass to you at the point we charge your payment card or, when other payment methods are used, funds are credited to our account.

Under the distance selling regulations you also have the legal right to cancel your order for up 14 working days from the day after you have received your goods.

We will be unable to refund the full amount you paid for the goods within 30 days of your cancellation provided but instead we will offer you a voucher to buy another product from our company that it’s within the amount of your order provided that you send us details of the order number that is to be cancelled either in part or the whole and once we have received back the cancelled goods.

Worldwide shipping

Items in your order that are designated for shipment to countries outside of the U.K and the E.U. may be subject to taxes, brokerage fees, customs duties and fees levied by the destination country (“Import Fees”). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.

Order Acceptance and Payment

Your order on our website constitutes an offer to purchase goods from us for personal use, and we are committed to fulfil this order to the highest service levels. We will accept your order once you have been emailed to inform you that the products you have ordered have been dispatched, or are ready for collection. Once you receive such an email, we will be contracted to you, and your contract will be concluded upon delivery of the products. We reserve the right to not accept your order for reasons including but not limited to payment issues, product availability and any error with product price or description. If your order is not accepted due to a genuine pricing error or technical issue on our website, our customer service team will get in contact with you as soon as possible. You will be offered the opportunity to either place your order at the correct price or cancel your order if you wish. A separate Post and Packaging (P & P) charge may apply to goods and this will be shown on the website. The P&P charge shown is for all customers. We reserve the right to change prices listed on the website without prior notice. We accept payment by Visa, Mastercard and American Express.

Accuracy of Content

Our checking processes are designed to ensure correct prices are published and that the description of the product and its photographic representation is accurate. The colours shown on your monitor may differ to the actual colours of the garments due to technical reasons beyond our control.

Liability

Crown Touch confirms that in relation to any goods purchased from the website

  • We have the right to sell the goods to you;
  • The goods will correspond with the description given on the website; and
  • The goods will be of satisfactory quality.

To the maximum extent permitted by law, Crown Touch excludes all other express or implied terms, conditions, warranties, representations or endorsements with regards to any goods. Crown Touch accepts no liability for any indirect or consequential loss or damage, or for any loss of profit, revenue or business (whether direct or indirect) however caused or whether foreseeable or not, arising from your purchase of goods on the website.

Crown Touch will not be responsible for any loss or damages incurred by unauthorised use of your payment card on the website. Crown Touch is not responsible for notifying your card issuer or any law enforcement authority in these instances.

Entire Agreement

The above and other notices elsewhere on the website represent the entire terms and conditions relating to your use of the website to order goods and the supply of goods to you. No additional terms or conditions requested by and communicated in any way by you will form part of the contract whether accepted or not by an employee of Crown Touch . No employee of Crown Touch can alter the terms and conditions of this contract whether or not they confirm this to you in any way.

Governing Law

This Agreement and any contract for the purchase of goods shall be construed in accordance with and governed by the laws of England and Wales. Any disputes in connection with it shall be settled in the non-exclusive jurisdiction of the courts of England.

Privacy Policy 

Crown Touch guarantees that all of the card details used to purchase any of our products are protected and we will abide with the regulations regarding the data protection act.

Crown Touch also guarantees that your personal details will also be protected and secured as we will follow with the regulations of the data protection act.